剑桥商务英语初级写作指导：邮件常用语

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初级商务英语阅读理解试题(1)

Human Resources Policy

CBA Bank was the largest financial institution to sign theemployers' 'People Come First' code of practice in the early1990s. In doing so, it committed itself to the highest (0) inhuman resources practices such as the communication ofcompany(19)....... to employees, the setting of individualtraining and personal (20).......plans, and the holding of regularperformance (21)....... for all staff.

Like other organisations, CBA is replacing the traditional hierarchy with a flatter organisationalstructure which gives employees more broadly defined (22) .......within the company. The changeis offering employees greater opportunities for work in cross-disciplinary project teams. As a result,interpersonal (23) ....... are extremely important.

The policy seems to be working. There is a great deal of goodwill among employees, who(24).......the fact that customer satisfaction is the organisation's chief aim. CBA claims to pursuethis aim for its own (25)....... , rather than as a means of earning profits for shareholders.

An ability to relate to all kinds of people is the most important attribute CBA looks for in(26).......recruits. Graduates are (27)....... for a two-year period and exposed to all (28)....... ofretail financial services. By the end of this training period, they will have taken their Institute ofBanking examination and, if they have (29)....... their performance targets, they will have (30).......a job at the bank.

'On the whole, we are not looking for people straight out of college,' says human resourcesmanager Maiy Kemp. 'We would prefer that they had (31).......some experience of life and hadtaken a year out between school and college to travel or do some kind of work.'

The company has recently introduced a new policy on pay, and it is now (32).......toperformance through bonus schemes, with the objective being to (33) ....... employees for theirachievements and effort.

19 A designs B purposes C ends D objectives

20 A continuation B extension C development D advancement

21 A reviews B trials C revisions D judgements

22 A capacities B parts C roles D elements

23 A abilities B talents C assets D skills

24 A recommend B honour C respect D obey

25A sake B reason C behalf D cause

26 A expected B intended C potential D eventual

27 A taken on B written in C put on D drawn in

28 A fields B areas C regions D parts

29 A arrived B done C passed D met

30 A secured B reached C confirmed D fixed

31 A gained B won C earned D realised

32 A attached B linked C combined D joined

33 A return B reward C recompense D refund

参考答案及解析

《Human Resource Policy》，人力资源政策。主要是讲的CBA银行的人力资源政策，。先简单介绍了这个银行的管理结构，是扁平化的组织结构(flatter organizational structure)，而不是等级制公司(hierarchy)。总体原则是不招应届的刚出校门的毕业生，而要有一定的生活经验或者是工作经验。

第19、20、21题，这几空都是举例说明前面提到的human resources practices。19空是说的将公司的发展目标传达给员工。公司目标，用objective。purpose是指具体做某件事情的意图。这里有必要区分一下objective和purpose，看英文解释。

purpose: the reason you do something, and the thing you want to achieve when you do it

objective: something that you are working hard to achieve, especially in business or politics

第20题，个人培训和发展计划的制定。个人发展计划，personal development plans，选C。

第21题，定期的表现回顾。用review。hold在这个句子里是举行的意思。the holding of regular performance review，定期举行员工的表现回顾。

第22题，说扁平化的组织结构可以给员工更加定义广泛的角色。broadly defined roles,选C。

第23题，人际交往技巧是很重要的。interpersonal skills,是地道的说法。参见一个例句：you will need good interpersonal skills.

第24题，这一句的意思很好理解，是说员工们越来越看重或者说是承认一个事实：顾客的满意是组织的主要目标。recommend是推荐、建议，后面不接 the fact(事实)，honour是敬重，obey是遵守，这里应该选择respect。respect这里是重视或者接受的意思，看英英词典上的解释：to accept that something which is established or formally agreed is right or important and not to attempt to change it or harm it。所以这一空应该选择respect the fact，表示接受这个事实。

第25题，CBA银行追求这个目的是为着自己的利益，而不是为股东挣利润的工具。for the sake of something 或 for something's sake：for the purpose of; in the interest of; in order to achieve or preserve 为了…目的;为了…的利益;为了。。。固定用法，选A。

第26题，寻找潜在的新成员。地道的词是potential，比如potential recruits, potential staff, potential candidates.

第27题，考察的是短语take on的一个用法，雇佣：If you take someone on, you employ them to do a job.;write in：to write a letter to a newspaper, television company or other organization, to state an opinion or ask something以群众来信的形式表达的意见。

第28题，把毕业生分配在各个连锁金融服务领域。用area。field做领域、范围讲的时候是指的研究、活动，region是指的具体的地区，parts是部分，应该用area。

第29题，完成目标，met the targets。

第30题，完成了目标就可以得到工作。secure：to get possession of; acquire:

第31题，招的人已经具有了一定的生活经验。gain：to obtain something that is useful, that gives you an advantage, or that is in some way positive, especially over a period of time

eg: After you've gained some experience teaching abroad you can come home and get a job.

第32题，薪酬现在和业绩挂钩。link to，联系。

第33题，reward sb.奖励某人。reward employees for their achievements and effort，因为功劳而奖励员工。

初级商务英语阅读理解试题(2)

Evaluating the performance of the board

Few employees escape the annual or twice-yearlyperformance review. (0) .....G......The answer is not a greatnumber. And the smaller the company, the fewer checks thereare on how well the directors are doing. Some of the largestcompanies formally assess the performance of their board, butvery few new or growing companies have managed to getround to establishing any such procedure.

Many business experts believe, however, that it is important for all companies to review theperformance of the board. (8) .............Another reason is that the board itself needs information onhow well it is doing, just as much as other employees do. For the chief executive, appraisal of somesort is absolutely essential for his or her own sake and for the good of the company. Indeed, manyof those who have reached this level remark on how lonely the job of chief executive is and howfew opportunities they get to discuss issues relating to it.

There is some evidence to show that once smaller companies put a board appraisal process inplace, they find this process relatively easy to operate. (9) .............Their counterparts in largerorganisations, however, are often afraid that appraisals could be a challenge to their status.

So, how should companies assess their board? (10) .............At a very basic level,this couldsimply mean getting all the directors to write down what they have achieved and how they canimprove on it. At the other end of the scale is the full '360-degree' appraisal. Here, each director isappraised in a systematic manner by a combination of the chairman and fellow directors.

In the largest companies there are many methods for assessing the board. A number of suchcompanies have self-assessment schemes. The chairman may meet each board memberindividually to ask how things are going, in a fairly informal way. The whole board might also meetto talk about its progress in open session. (11).............These might ask for people's opinions onthe board's main tasks or on how well the committees are working.

Research indicates there has been some improvement in the way the appraisal of boardmembers is conducted. (12) .............The chairman will have been involved directly or indirectly inthe appraisal of all members of the board. Whose job is it, then, to appraise the chairman?

A It is often the case that the directors of such companies are even happy to receive criticism,as this can prevent them from making basic mistakes.

B The rest of the workforce sees it as unfair if the directors are the only members of thecompany to escape appraisal.

C These are encouraging as they put a limit on the power of the chairman to assess fellowdirectors.

D Alternatively, questionnaires might be distributed to directors, forming the basis for futurediscussion.

E One issue remains, however, when all the others have been dealt with.

F It is generally agreed that it is the chairman's responsibility to ensure the regular appraisal ofeach member of the board.

G However, one wonders how many companies have in place a formal appraisal process fortheir board of directors.

参考答案及解析

《Evaluating the performance of the board》，评估董事局的表现。众所周知一个公司里面是经常对员工的表现进行评估的，那么谁又来评估董事局的表现呢?这篇文章讲了对董事局表现进行评估的重要性和一些方法。

第八题，前面说对董事局的表现进行评估是很重要的。空格后面的句子中有another reason，可见这个第八空应该填入对董事局表现进行评估原因的句子。B符合这一特点，为什么要进行评估，因为“如果决策层是公司唯一逃避评估的成员的话，其他的员工会视之为不公平。”

第九题，前面说小公司会发现这种评估过程更容易操作。空格后面一个however，说大公司的决策层会认为评估是对他们地位的一种挑战。可见这个空格应该填入表示小公司愿意接受评估的句子。A符合这一特点：通常这些公司的决策层会很乐意接受批评，因为这可以防止他们犯错误。这里的such companies是个暗示，可以和前面的smaller companies对应上。

第十题，前面问怎样对公司的董事局进行评估。那么很明显，后面跟的句子应该和评估的方式方法有关。符合这一标准的只有F：一般认为确保对董事局里每个成员的定期评估是主席的责任。也就是说是依赖于主席进行评估。responsibility是个关键词。

第十一题。第五段依然是讲评估的方法，具体的过程。空格的前面说主席可以单独会见董事局的每一个成员，或者是集体在一起谈话。空格后面说这些可以询问人们关于董事局主要任务以及委员会的工作进展情况的意见。ask for people’s opinion是个关键点，什么可以询问人们的观点?调查。选D，questionnaires是个关键的暗示：或者，也许可以给经理们分发调查问卷，形成未来讨论的基础。

第十二题，这一空前面说有调查显示对董事局成员进行评估的方法有所改善。空格后面来了一个疑问，提出没有人评估主席。可见第十二题有转折的意思，选E，有关键的连词however,而且E的one issue remains，正好对应最后一段最后一句话的一个问题。内容上也吻合。